Privacy Policy

Our commitment to protecting your privacy and personal data

2025/03/10

Introduction

HairMorph AI ("we", "us", or "our") creates AI-powered hairstyle previews and related digital services. This Privacy Policy explains the personal information we collect, how we use it, and the choices you have when interacting with our products, websites, and customer support.

Who We Are

We operate the HairMorph AI platform and act as the controller of the personal data we collect through our website and applications. For payment processing we partner with Creem, who acts as the Merchant of Record (MoR) and reseller of our digital products. Creem is responsible for securely processing customer payments, managing taxes, and performing fraud, misuse, and risk monitoring.

Information We Collect

Information you provide to us

  • Account details such as your name, email address, and password when you create an account.
  • Profile assets including photos or prompts you upload so we can generate hairstyle previews.
  • Support information when you contact us, including the content of messages and metadata necessary to respond.
  • Survey or marketing opt-in data if you choose to participate in research, promotions, or newsletters.
  • Billing information (for example, country, VAT or tax ID, postal code) that Creem collects on our behalf to complete purchases, comply with tax obligations, and prevent fraud.
  • Transaction metadata such as purchased products, pricing, time of purchase, and refund history that Creem shares with us for fulfillment, analytics, and customer support.

Information collected automatically

  • Usage data covering the features you access, generated output metadata, error logs, and timestamps to help us operate, secure, and improve the service.
  • Device and technical data including IP address, browser type, operating system, language settings, and similar diagnostic information.
  • Cookie and similar tracking data. See our Cookie Policy for details.

Information from third parties

  • Authentication providers such as Google or GitHub supply basic profile data if you choose to sign in with them.
  • Fraud and abuse prevention partners, including Creem and risk intelligence services, provide signals that help us protect accounts.

How We Use Your Information

We use personal information to:

  • Deliver, personalize, and maintain HairMorph AI features and content.
  • Process purchases, subscriptions, credit packages, and refunds through Creem.
  • Communicate about accounts, security alerts, transactional notices, and product updates.
  • Provide customer assistance, including verifying your identity when needed.
  • Improve and develop our services through analytics, troubleshooting, and research.
  • Enforce our Terms of Service, acceptable use standards, and Creem's platform requirements.
  • Comply with legal, tax, and accounting obligations.

Where GDPR or similar laws apply, we rely on the following legal bases: performance of a contract (providing requested services and purchases), legitimate interests (service improvement, fraud prevention, security), consent (email marketing where required), and compliance with legal obligations (tax and financial record keeping).

How We Share Information

We share personal data only as needed to operate our business:

  • With Creem as our Merchant of Record for payment processing, fraud prevention, KYC/AML checks, tax calculation, billing communications, and transaction reporting.
  • With infrastructure and analytics providers (for example, cloud hosting, content delivery, logging, customer support tools) that help us deliver the service under contractual safeguards.
  • With professional advisers and authorities when required to comply with law, respond to lawful requests, or protect rights, safety, and property.
  • With other parties when you request or consent to sharing, or in connection with a business transaction (e.g., merger, acquisition) consistent with legal requirements.

We do not sell personal information.

Data Retention

We retain personal information for as long as necessary to provide the services, fulfill contractual and legal obligations, resolve disputes, and enforce agreements. We will delete or anonymize data when it is no longer required, subject to applicable law.

International Data Transfers

We operate globally and may transfer your personal information to countries other than the one you reside in. When doing so, we rely on lawful transfer mechanisms such as Standard Contractual Clauses or other safeguards required by applicable law.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No security practice is infallible; please use unique, strong passwords and notify us of any suspected unauthorized access.

Your Rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information, and to withdraw consent or request data portability. To exercise these rights, please contact us using the details below. We will verify your identity before fulfilling requests, and may decline where permitted by law.

Children's Privacy

Our services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will indicate the effective date at the top of this page and, where appropriate, notify you via email or in-product notice.

Contact Us

For privacy questions or requests, email us at wgq544520279wgq@gmail.com or write to: HairMorph AI, Privacy Team.